Privacy Policy

HomeoRemedica is operated by Rasagya Vatsal in India. This policy applies to the HomeoRemedica website and server API, including the reference chat and optional user accounts. It explains what information we process, why, and the choices you have.

We use information to:

• Authenticate your account and keep it signed in.
• Process chat questions and return answers grounded in the source books.
• Save chat history to signed-in accounts and keep it available across visits.
• Respond to support and privacy requests.
• Maintain security, prevent abuse, diagnose errors, and keep the service reliable.
• Comply with applicable law and valid legal requests.

The website uses browser storage for your theme preference and sign-in state. Clearing the website's browser storage removes this locally stored information. Signing out does not delete your account or your saved chat history.

The website currently runs no third-party analytics. If we enable Google Analytics, it will use cookies such as _ga and process page and session activity, approximate location, and browser or device information. You can limit website analytics by blocking or deleting cookies in your browser.

We do not sell personal information or share it with advertisers.

We disclose information only as needed to:

• Google service providers: Firebase Authentication and Google Sign-In provide account access; Cloud Firestore stores account records and saved chat history; Firebase App Hosting runs the website and API; Google Cloud Run and Vertex AI (Gemini) run the chat backend and generate answers; reCAPTCHA Enterprise supports abuse protection; Google Analytics processes website usage only if enabled.
• Email provider: If you email us, our mailbox provider delivers and stores your message so we can respond to support, account deletion, or privacy requests.
• Legal authorities: We may disclose information when required by law, court order, or another valid legal process, or when necessary to protect users and the service.

Google may process information outside your country. In particular, Firebase Authentication operates from data centres in the United States, and the chat backend runs in Google Cloud's us-central1 region. See Google's Firebase privacy information and Google Privacy Policy.

Account records and saved chat history are kept while your account remains open. You can delete any saved chat yourself from the chat history sidebar; deletion removes it from the live database, although copies may persist briefly in service-provider backups.

Conversations started without an account are processed to produce an answer and are not saved to account records, although they may remain in limited technical or security logs.

To delete your account and its associated data, including saved chat history, email us from the address linked to the account with the subject "Delete HomeoRemedica account." After verifying the request, we will delete the Firebase Authentication account, the HomeoRemedica account record, and saved chat history. We generally complete valid requests within 30 days.

We retain support messages and limited technical records only as long as reasonably needed for support, security, legal compliance, or dispute resolution.

You may use the chat without an account; in that case your conversation is not saved to our servers. An account adds saved chat history across visits and lets you change your password. You can rename or delete saved chats at any time in the chat sidebar.

You may ask to access, correct, or delete personal information we hold about you, or withdraw consent where processing relies on consent. Withdrawal may prevent us from providing the affected feature. Depending on where you live, you may have additional rights under applicable law. We may need to verify your identity before completing a request.

Avoid entering another person's full name or other identifying details into chat questions. If you submit another person's information, you are responsible for having lawful authority to do so, informing them as required, and entering only what is necessary.

We use HTTPS connections, Firebase Authentication, authenticated API endpoints, and App Check attestation to protect information. No system can guarantee absolute security, so please use a unique password and avoid placing unnecessary identifying information in chat questions.

We may update this policy when HomeoRemedica's data practices or legal obligations change. We will post the revised policy here and change the last-updated date. We will provide any additional notice required by law for material changes.

HomeoRemedica operator and Grievance Officer: Rasagya Vatsal, India.